Saw this on the other forum. As a small business owner I understand the vendors call in this instant. As they stated, no one went looking but instead they “ lucked “ into the purchasers thread about issues with qt’ing fish. Otherwise the refund would have gone forward. Remember, if you are the vendor and replace something like that it’s coming right out of your pocket. Maybe wholesale pricing but it’s impact is on your wallet. I honestly don’t know how LiveAquria does it guaranteeing fish like they do. Far too many people who don’t really have a clue how to acclimate or qt fish. Can’t imagine how many fish get bought every week only to die quickly due to in-experienced hobbiests.
just my humble opinion. I’ve killed a few myself.