Jump to content
Sign in to follow this  
jeff70

apex heater problems

Recommended Posts

anyone having any problems with their apex turning off all the heaters??  the control panel indicates they are on but no power to my tank or sump heater.  my son had issues with his apex a few weeks ago and his temp went down to 72.   mine only got to 76.8 before I unplugged from apex and plugged directly into power strip.  

help!!!!!

Share this post


Link to post
Share on other sites
On 11/21/2019 at 9:46 PM, Muttley000 said:

Only with heater outlets?  Are you using the canned heater programming?

using canned heater option.    I've looked on Neptune site and this usually requires it to be sent back in for repair ,  first ill try and reset all breakers and see where that goes

 

Share this post


Link to post
Share on other sites

I was able to totally restart the apex(my son did) and yesterday I updated to the newest operating system.  I'll see if this fixes the problem. 

On ‎11‎/‎23‎/‎2019 at 12:25 PM, Muttley000 said:

Interesting, I wonder if this has to do with number of cycles or amperage draw?

interestingly if I put the outlet on the on position it works fine.  I hate computers

Share this post


Link to post
Share on other sites
9 minutes ago, jeff70 said:

I was able to totally restart the apex(my son did) and yesterday I updated to the newest operating system.  I'll see if this fixes the problem. 

interestingly if I put the outlet on the on position it works fine.  I hate computers

I feel you there!

Share this post


Link to post
Share on other sites

I usually found that I had something else coded preventing them from turning on. I recently had my backup heater not turn on actually which is a huge downfall but I switched it onto on myself and it was throwing stray voltage into the tank. The Apex was only showing the heater drawing 1 watt of power. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...